Managers at the top and middle levels of product, operations, production and public administration
the aim of the program
Participants are entitled to the role and importance of managing the overall quality in companies, quality infrastructure ,quality costs as well as the international standard of ISO 9001 and standard 17045 occupational safety and health management system), the international standard of ISO 19011/2011 (management system reviews), the Kaisen methodology, the six-Sigma methodology and the standards of institutional excellence in accordance with the European approach.
training content
Introduction: Quality principles and standards
Historical quality improvement
the basic quality concepts
Quality principles
quality infrastructure
Quality dimensions
Quality costs
Managing human workforce
Causes of quality resistance and change
Methods of choosing applicants on quality systems
Total Quality Management
Quality control and assurance
Comprehensive Quality Principles
Quality Management System - ISO International Standard9001/2015 (Quality Management System)
ISO International Standard 19011/2011 (Management systems audits)
Kaizen Methodology for Quality Improvement
Quality Control Tools
Sampling
Non-statistical adjustment tools
gradual or ordinal measurement
Brainstorming
questions why the five?
descision matrix
Cause and Result Chart
statistical control tools
Chart Method
the graph Method
Cyrcle method
spreading Scheme
operations controling maps
6sigma method to improve quality
statistical method 6 sigma
what we offer
Scientific Material
Authenticated Certificate issued by Global Management.
An International Certificate issued by TUV AUSTRIA- optional-
The name of the program as it will appear on the certificate
