Total Quality Management
Session duration Number of hours
4 Hours 25 Training Hour

The program is addressed to

  • Quality Managers

  • Quality Control Managers

  • Quality Development Managers

  • Managers at the top and middle levels of product, operations, production and public administration

the aim of the program

Participants are entitled to the role and importance of managing the overall quality in companies, quality infrastructure ,quality costs as well as the international standard of ISO 9001 and standard 17045 occupational safety and health management system), the international standard of ISO 19011/2011 (management system reviews), the Kaisen methodology, the six-Sigma methodology and the standards of institutional excellence in accordance with the European approach.

training content

  • Introduction: Quality principles and standards

  • Historical quality improvement

  • the basic quality concepts

  • Quality principles

  • quality infrastructure

  • Quality dimensions

  • Quality costs

  • Managing human workforce

  • Causes of quality resistance and change

  • Methods of choosing applicants on quality systems

  • Total Quality Management

  • Quality control and assurance

  • Comprehensive Quality Principles

  • Quality Management System - ISO International Standard9001/2015 (Quality Management System)

  • ISO International Standard 19011/2011 (Management systems audits)

  • Kaizen Methodology for Quality Improvement

  • Quality Control Tools

  • Sampling

  • Non-statistical adjustment tools

  • gradual or ordinal measurement

  • Brainstorming

  • questions why the five?

  • descision matrix

  • Cause and Result Chart

  • statistical control tools

  • Chart Method

  • the graph Method

  • Cyrcle method

  • spreading Scheme

  • operations controling maps

  • 6sigma method to improve quality

  • statistical method 6 sigma


what we offer

  • Scientific Material

  • Authenticated Certificate issued by Global Management.

  • An International Certificate issued by TUV AUSTRIA- optional-

The name of the program as it will appear on the certificate

Total Quality Management (TQM) Course