• Employees in higher education domain

• Administrations of universities, institutes and colleges, whether private or governmental.

• Employees of ministries and commissions concerned with quality in higher education.

This training program aims to train participants on the concepts and applications of total quality management in higher education institutions and its reflection on the quality of administrative and educational processe. It reviews the experiences and case studies of States that have already applied the concepts of overall quality to higher education institutions

• Working concepts on overall quality management

• Concepts on how to serve the higher education

• Features of higher education service

• Overall quality management in higher education institutions

• Objectives of overall quality management in higher education institutions

• Service quality dimensions in higher education institutions

• The hubs of quality management in higher education institutions:

• Quality of faculty member

• Quality of teaching methods

• Quality of educational buildings, means and university books

• Quality of administrative operations

• Curriculum quality and performance evaluation

• Implementation stages of the quality system in higher education institutions

• The forming phase of quality policy and its requirements

• Internal quality assurance phase

• External quality assurance phase

• Evaluation of quality processes

• Quality assurance entrances in higher education institutions as a basis for evaluation

• Areas and methods of quality assessment in higher education institutions

• Experiences and cases studies in evaluation and quality assurance in higher education institutions

• scientific Material

• A certificate  issued by Global Management Group

• An International Certificate issued by TUV AUSRTIA-optional-