Tourism institute

Front Office Management
Session duration Number of hours
2 hours Hours 32 hours Training Hour

The program is addressed to

  • Front Office Managers 

  • Hotel receptionists

  • Who wishes to work in hotels in the reception and hotel reservation departments

the aim of the program

  • Qualification of participants to work in the functions of managing reception front office in hotels where the introduction of latter,the devices ,equipment used in front offices ,the programs and applications used in the management of front offices.

  • It also deals with room cases, types of rooms and various departments of front offices, reports you use in your work in front offices and other important topics.

training content

  • Overview of Room Sector Rooms Division

  • Computer Applications in Front Offices

  • Front Office Equipment

  • Guest Cycle

  • Room Cases Rooms Status

  • Types of rooms

  • Calculation equations used in front offices section

  • Study of front offices departments :Reception - front desk ◦ Mail & Information ◦ Customer Service ◦ Reservation ◦ Uniformed Service ◦ Telephone Operator ◦ F.O. Cashier 

  • Overview of overnight reports and review 

  • Room pricing 

  • Systems and types of accommodation used in hotels 

  • Front office section relationship to all hotel departments

what we offer

  • Scientific Material

  • A vocational certificate from The Ministry of Tourism

  • An international certificate from TUV Austria - optional -

The name of the program as it will appear on the certificate

Front Office Management