Front Office Management
Session duration Number of hours
3 Hours 24 Training Hour

The program is addressed to

  • Front Office Managers 

  • Hotel receptionists

  • Who wishes to work in hotels in the reception and hotel reservation departments

the aim of the program

Qualification of participants to work in the functions of managing reception offices in hotels where the introduction of front offices and the devices and equipment used in front offices and the programs and applications used in the management of front offices. It also deals with room cases, types of rooms, various departments of front offices, reports you use in your work in front offices and other important topics

training content

  • Overview of Room Sector Rooms Division

  • Computer Applications in Front Offices

  • Front Office Equipment

  • Guest Cycle

  • Room Cases Rooms Status

  • Types of rooms

  • Calculation equations used in front offices section

  • Study of front offices departments :Reception - front desk ◦ Mail & Information ◦ Customer Service ◦ Reservation ◦ Uniformed Service ◦ Telephone Operator ◦ F.O. Cashier 

  • Overview of overnight reports and review 

  • Room pricing 

  • Systems and types of accommodation used in hotels 

  • Front office section relationship to all hotel departments

  • Scientific Material

  • A vocational certificate issued by The Ministry of Tourism

  • An international certificate issued by TUV Austria - optional -

The name of the program as it will appear on the certificate

Front Office Management Course